Lolly Spins Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, make transactions or use our website and services. We respect your privacy and describe below the types of data we gather, why we use it, how we keep it secure and the choices you have about your information.

Types of data we collect

Personal data

When you register or verify your account we may collect personal details such as your name, date of birth, email address, phone number, postal address and identity documents where verification is required. We also record payment details necessary to process deposits and withdrawals; when possible we rely on tokenised or third-party payment processors to reduce direct storage of card data.

Technical data

We collect information about your device and connection including IP address, browser and device type, operating system, screen resolution, and site interaction data. This helps us deliver the site correctly, detect fraud and improve performance. We use cookies and similar technologies to remember preferences and for analytics.

Transactional data

We record financial and gameplay activity such as deposits, withdrawals, bet history, wins and losses, awarded bonuses and support interactions. Transactional data is used for account management, security checks and compliance with our internal policies.

How we use your information

We process data to operate and maintain your account, handle payments, perform identity checks, prevent fraud and comply with legal obligations. We also use data to provide customer support, investigate disputes, tailor site functionality and, with your consent, send marketing messages. Where marketing is based on consent you can withdraw that consent at any time via your account settings or by contacting us.

Data protection and retention

We implement technical and organisational measures to protect your information, such as encryption in transit, access controls and secure backup procedures. Access to personal data is limited to staff and authorised service providers who need it to perform their duties. We retain information only as long as necessary for the purposes set out here or as required by law. When data is no longer needed we securely delete or anonymise it.

Cookies and tracking technologies

We use session and persistent cookies to enable core site functions, remember preferences and measure site usage. Third-party services may place their own cookies for analytics and advertising. You can control cookie preferences through the cookie banner, your browser settings or device controls, though disabling certain cookies may affect site functionality.

Your rights

You have rights to access, correct, restrict or delete personal data we hold about you, and to request portability where applicable. You may object to certain processing or withdraw consent at any time. To exercise these rights log into your account or contact us at [email protected]. We will respond to requests in accordance with applicable law.

Information sharing and third parties

We share data with service providers who support payments, identity checks, hosting, analytics and customer support. These parties process data under contract and are required to protect it. We may disclose information where required by law, to prevent fraud or to protect rights, and we may share aggregated or anonymised data that does not identify individuals.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on the site and, where appropriate, notified via your account. Continued use of our services after changes indicates acceptance of the updated policy.