Support is on hand for questions, account-related enquiries, technical concerns or general feedback. Our authorised support advisers can help with verification, deposits, withdrawals, bonus queries and account issues, and will escalate matters within the organisation where needed. Use the contact channels below to reach the support centre; we aim to respond promptly and to act in your favour when resolving requests. Available hours and direct contacts are listed below for faster handling. All communications are handled confidentially.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat & email; English; live chat avg response under 2 minutes) |
| General enquiries | [email protected] (Company enquiries; response within 24 hours) |
| Affiliate enquiries | [email protected] (Partnerships & commissions; dedicated team) |
| Phone | +44 20 7946 2813 (UK call centre) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT/BST) |
Support via Email
Email is our preferred way to handle detailed requests, account problems, or cases needing documents or explanations. Please send messages to [email protected] with a clear subject line and your current contact details. Including your account ID and any attachments speeds handling and helps avoid delays. We reply promptly and may request further documents to resolve the issue efficiently.
Send Us a Message
Response Time
Our support team typically replies within one business day. Live chat responses are usually immediate, and email inquiries are handled promptly; simple questions often get resolved the same day. Complex cases that need verification or escalation may take several days depending on the issue. For fastest help, please use live chat during working hours.
Feedback
Have a suggestion, idea, or feedback about the website? We’d like to hear from you. Share what works well or what could be clearer, and our team will review your comments carefully. Your feedback helps us improve the service, make the website easier to use, and shape future updates around what players find useful.